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Product Care Guide

PRODUCT CARE GUIDE

 
As quality is of the utmost importance when buying new furniture, we ensure that we only choose manufacturers who deliver the highest standards of workmanship.
 
With our history of delivering over 30 years of innovation, stylish design and product excellence, we take pride in our reputation and pledge to continue this tradition by delivering high quality customer service.
 
This care guide provides some key information that you will need in order for you to look after your new furniture. You should also refer to any manufacturer’s care instructions that may be supplied upon delivery of your furniture.
 
 

General sofa care advice

 

Where not to sit

Please do not sit or stand on the arms of your sofa or sit on the front edge of the seats as this will cause undue wear and will shorten the life of your sofa. Please do not put pressure on side panels of upholstery i.e. outside arms and back panels.
 

Cushions

Foam cushions will soften within the first few months of use; this reaction is normal and not a fault. Where possible, try switching seats to ensure they all receive equal use and make sure fixed cushions and arm pads have their creases smoothed out daily. Keep these plumped where possible to maintain their look and shape.
 
Fibre filled cushions are used to give a luxurious feel. These cushions must be plumped and smoothed daily in order to maintain their comfort and shape, and also prevent them from flattening. Turn and smooth reversible cushions at least once a week as this will improve resilience and promote even wear.
 

Zips

Zips are inserted for manufacturing purposes. Unless specifically advised to in the manufacturer’s guide, please do not remove the covers or attempt to wash them.
 

Creases and shading

Please note that Chenille fabric has a raised pile which sometimes creates different shades. When the pile is brushed in one direction or another it can show light or dark shading. This is a normal characteristic of this type of luxury fabric.
 
To limit the visual effect of creases, gently apply a clean damp cloth to raise the pile, then follow by brushing the pile back in the direction of its ‘lay’ when it’s dry. Do not soak the fabric as this may cause the cotton backing to shrink.
 

Regular cleaning

Regular cleaning can help prolong the lifespan of your furniture. Lightly vacuum your furniture once a week in order to limit dirt and dust which can increase fabric wear and dull the colour of your furniture. Vacuum with a soft brush attachment, paying special attention to the arm fronts where your arms rest and the areas where you rest your head.
 
Covers usually have a high cotton content and during the first few months of use may ‘pill’ or ‘bobble’. These are excess fibres working loose in a similar way to wool on a new carpet, so do not worry. They will break off through regular use.
 
In order to keep your furniture immaculate we advise you use a professional cleaning service every 12 months or sooner if required.
 

Sunlight and heat

Direct sunlight can cause furniture to fade. To help limit colour fading and fabric deterioration from sunlight exposure, protect by drawing curtains or blinds. Please note whether it’s fabric, leather or wood, excessive heat will cause fading or cracking to your furniture. Do not place your furniture too close to radiators, fireplaces or other sources of heat.
 

Spillages

To limit the possibility of a permanent stain, pay immediate attention to spillages. Use kitchen roll or a clean towel to soak up as much of the spillage as possible. Make sure to dab the area and not rub. Once this is done, refer to your manufacturer’s care guide or your furniture protection plan paperwork if necessary.
 

Snags

Snags are usually caused by jewellery, toys, shoe buckles, and pets. If this occurs, make sure not to pull the snag. Simply cut it off with sharp scissors or if required, contact an upholsterer. If you have purchased a care plan, contact your care plan centre to resolve this.
 
 

Leather care advice

 
Please read the following carefully to help keep your suite in pristine condition. Take care to dust it regularly and gently remove any spills with a clean damp cloth. Make sure not to use aerosol spray polishes, solvents, detergents, stain removers, baby wipes, petrol or any over the counter leather cleaners.
 
Overall cleaning should be carried out once a month but areas of heavy wear or usage, for example seat and back cushions and arm pads, will require more frequent cleaning to remove soiling before it can become too ingrained.
 
To ensure your suite retains its suppleness and looks, it is recommended that you use one of our specialist leather protection packs which are available to purchase in store.
 
Denim or other non-colourfast fabrics may transfer dye to your furniture, particularly on light leather covers. Care should be taken to avoid this. We cannot be held responsible for dye transfer as the problem lies with the non-colourfast fabric.
 
All leather stretches, creases and wrinkles in the first few weeks of use. This is not a manufacturing defect, but is a characteristic of leather which enhances its look and authenticity.
 
Leather’s natural characteristics include grain variations, insect bites, healed scars, wrinkles and veins. These are part of the natural look of the furniture.
 

Aniline leather

Due to the way it has been tanned and dyed, Aniline leather will feature a number of natural markings. In order to maintain a natural look and feel, it receives very little coating or surface finish. Aniline leather is known to adopt a ‘lived in’ look within a short time of use, and is part of its appeal. You may notice shading variation between panels as this is a very natural, untreated leather. The shading may even vary from the original colour swatch that you made your purchase from.
 

Antique leather

These leathers have a two-tone effect, with the top colour being darker than the base colour. As the top colour wears off more of the lighter colour will show through. This will occur more frequently on the areas that get more use (e.g. seat cushions, arm rests and areas where the head meets the cushion).
 

Corrected grain leather

This is the most durable and suitable for heavier domestic use. The surface is fully pigmented to remove most imperfections before it is sealed. A decorative grain pattern is then impressed into the surface. As with all types of genuine leather, care should be taken to ensure it retains its appearance.
 

Hide/Hide match

This is an exciting new development allowing even greater value without compromising on quality. All seating and facing areas are tailored from corrected grain hide with side and rear panels tailored in leather look man-made fibre.
 

Bonded Hide

This is manufactured using leather fibre bonded with latex. Bonded upholstery leather is very durable and is more environmentally friendly than leather production.
 
 

Recliner care advice

 
Recliners are preset during manufacture. Once the furniture has been delivered to your home, adjustment may be required, but this is a rare occurrence. If this is the case, please do not hesitate to contact us and we will arrange to resolve this issue. AHF will not charge you for this service.
 
Always read the manufacturer’s instructions carefully where provided.
 
These products have been designed to accommodate everyday, normal use. However, please adhere to the following precautions:
 
1. When open and closing reclining furniture ensure children and animals are kept at a safe distance.
2. When not in use, never leave a reclining chair in the reclined position.
3. When operating the reclining action on a chair or sofa please make sure you sit right back.
4. To avoid twisting the frame never sit on or lean over the arm.
5. Unless supervised by a responsible adult, children must not be allowed to operate motion furniture.
6. Ensure the space underneath the footrest is kept clear when in an open position: objects will prevent the recliner from closing and could cause damage.
7. Power recliners have additional leads: make sure that these are kept clear of the mechanism. If leads do become trapped during operation it may prevent the motor from working.
 
 

Wood care advice

 

Solid wood and veneers

Shade and texture variations will occur on solid wood and veneers as this is a natural product. This occurs particularly over the grain, sometimes leading to a coarse feel. This is a natural characteristic of wood and not a manufacturing defect.
 
Stain and lacquer coats are applied to seal the product. Solid wood and veneers will continue to age in your home and colours may mellow and change while reacting to local conditions, particularly temperature and sunlight.
 
Small tolerances (gaps) must be allowed between joints to compensate for the expansion and contraction of wood caused by the varying climatic conditions.
 
Texture and colour variations will occur, particularly over the grain.
 
To maintain the apperance of your furniture we recommend regular dusting with a soft cloth, it may be occasionally wiped down with a damp cloth, not a wet one, to remove any surface dirt. 
 
Always protect your furniture from heat sources and sharp objects with protective mats, do not place your furniture directly next to a heat or air conditioning unit or in direct sunlight. 
 

Man-made foils

A man-made foil is a specially treated paper with a photographic finish which gives an even colour and appearance. Laminated onto MDF board, this creates a hard wearing, easy-to-maintain surface ideal for modern day products.
 

High gloss products

These products are made with a highly polished polyurethane finish, usually laminated onto MDF or fibre board, and are particularly sensitive to heat. Care must be taken when cleaning to avoid scratching. In most cases a damp cloth is all that is required to maintain the appearance of your furniture.
 
 

Mattress care advice

 
In order for you to get many years of trouble-free service from your mattress, please follow these do’s and don’ts:
 

Do…

• Air your mattress regularly. This is especially important on first unwrapping as this will help any manufacturing aromas dissipate.
• Turn and rotate your mattress regularly – rotate foot to head, as well as turn over.
• Use a mattress protector; this will prolong the life of your mattress.
 

Don’t…

• Bend or roll your mattress. Sprung mattresses are not designed to be bent; this may damage the springs and fillings and affect the overall strength and durability.
• Use as a seat. The mattress is designed to distribute your weight evenly over the full sleeping surface. Sitting on the edge of the bed will distort the springs and cause the fillings to settle and your mattress to dip.
• Stand or bounce on the bed. Do not allow children to use as a trampoline as this will cause damage.
 
You may find that your new bed feels strange when first used. This is perfectly normal and will be because you will be used to the fillings in your old bed. You will need to allow time for your body to adjust to your new bed and for the fillings to settle.
 
It is important to note that the introduction of generous layers of upholstery and other fillings used in manufacturing processes today will cause you to notice indentations in your mattress. This is not a fault and is due to the fillings being compressed in the areas you are sleeping and moulding to your shape. This is perfectly normal, do not be alarmed.
 
Drawer options in the base provide useful storage and do not weaken the base in any way. The drawers are designed to hold bed linen, clothing and lightweight objects, excessive weight can damage the drawers and runners. 
 
If you purchase a mattress on its own, it is very important that it is placed on a suitable base. If you are placing the mattress on a divan base it should offer the mattress adequate support. If you are using a bed frame, the slats should be no more than 8cm apart, larger gaps can cause damage to the springs and dillings within the mattress. Using an unsuitable base can dramatically affect the performance of the mattress and shorten the life span of the mattress. 
 
 

Marble furniture care advice

 
Each piece of solid stone is individually handcrafted according to its variation in pattern, colour and texture making each piece unique, with no two pieces exactly alike. Hand sanding and polishing further enhance the natural beauty of the materials creating elegant and dramatic designs. Small markings and indentations are normal, marble is porous - always use table mats and coasters. Wipe off anything spilled on marble immediately, just as you would from a wood surface.
 
 

Sofa bed care advice

 
Sofa beds are designed and intended for occasional use only. Continuous use may cause premature wear to the mattress and frame. Although the sofa bed action is manufactured to a stringent specification, you must not sit on the edge of the bed once opened as doing so may lead to the frame bending.
 
 

Guarantee

 
Every AHF sofa is guaranteed for at least one year against manufacturing defects.
The manufacturer may offer a longer warranty on some of our specialist ranges. Please refer to the paperwork supplied with your furniture for these details.
 
 

Furniture protection plan

 
For additional peace of mind, AHF offer a comprehensive furniture protection plan for instore orders, available on all our upholstery, beds, bedroom and dining ranges and protects against accidental staining and damage for five years.
 
Please refer to our Protection Plan page, or contact us for full details.
 
 

Enjoy your new furniture

 
We hope that you have found this care guide useful. These simple tips should help maintain your furniture and keep it looking its best, from the day it arrives in your home. We would be happy to help with any queries – please contact us if you require further information.
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