This page (together with the documents referred to in it) tells you the terms on which we supply any of the products (which are referred to in these terms and conditions as "products") listed on www.ahf.co.uk (which is referred to in these terms as "our website") and sold to you either over the phone or through our online checkout.
Your attention is, in particular, drawn to the provisions contained in the sections headed 'Our liability', 'Delivery' and 'General provisions' which contain exclusions and restrictions as to our liability. If you refuse to accept these terms and conditions you will be unable to order any products from our website. You should print a copy of these terms and conditions for future reference.
Please be aware that the terms and conditions which apply to orders placed within our stores may differ to those detailed below.
Information about us
www.ahf.co.uk is a website operated by AHF Internet Limited (referred to in these terms and conditions as "we”, “our” or “us"). We are a limited company registered in England under company number 01513710.
AHF Internet Ltd is a wholly owned subsidiary of Anglia Home Furnishings Ltd under company number 07599341 and VAT number 115094928.Our registered address is Burch House, Saville Road, Peterborough, PE3 7PR.
Our site is only intended for use by people resident in mainland United Kingdom. We do not accept orders from customers outside of this area.
By placing an order through our website, you warrant that:
• You are legally capable of entering into binding contracts;
• If you are not a consumer, you have the authority to bind any business on whose behalf you placed an order;
• You are at least 18 years old; and,
• You are resident within mainland United Kingdom.
The order process
The process for ordering any product from our website is as follows: When you have found the product you want to buy simply click on the Add to Basket button next to the product and it will be added to your basket. When you have finished shopping click on My Basket to actually order your products. Once you have checked that the products you wish to order are listed correctly, click on the Proceed to Checkout button.
The next step is for you to complete the Checkout page and to tell us where you would like the products to be delivered to and how you would like to pay for your order. All required fields must be completed. The delivery address you give us must be that of the cardholder making payment for the products and have a valid postcode. Once you have inserted your payment details click on the Place Your Order button to complete your order. When you make a payment through our website your details will be encrypted to ensure that they are kept secure.
After placing an order through our website, we will send an email to the email address provided by you acknowledging that we have received your order, that payment has been taken and that the order is being processed. You can access details about your order through the My Account section when you have registered on our website.
We reserve the right to reject any order at any time for any reason. In this instance the order shall be refunded in full to the account from where the original purchase was made and can take 3-5 working days to be processed through the bank. An email notification will be sent to the email address on the order to confirm the credit refund.
Please note that all measurements relating to the products are approximate, but we do try to ensure that they are as accurate as possible. It should also be noted that the colour of any furniture displayed on our website may vary from the product's true colour due to the settings of your computer monitor and photographic reproduction.
All products are sold subject to availability. If the products are in stock or, if they are not in stock, you are happy with the approximate lead time quoted for delivery of your products.
Products listed on our website will have their availability and estimated lead time for delivery stated. However, any such time-scale is only an estimate. If the products you have ordered are in stock, once we have processed your order, we shall contact you by telephone and/or email to arrange a delivery date. If you need to change the date of a delivery for any reason after we have confirmed it to you by email, this must be done at least 72 hours before the date of delivery or we reserve the right to charge you both the delivery and collection charges applicable to your products, to cover the cost of cancellation.
Please note that receipt of our acknowledgment of your order, or confirmation by us of a delivery date, does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been despatched to you for delivery.
The contract between us will only be formed when we send you this confirmation of despatch and will only relate to those products which are listed in such confirmation of despatch. If we are unable to accept any order you make (for example, a product may be out of stock) we shall send you an email to confirm that we have been unable to accept your order and shall refund any payment taken from you to the card on which payment was taken from you, as soon as possible and, in any event, within 30 days of the date of our email.
The price of any product will be as quoted on our website, except in the case of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation of despatch.
All prices are shown in pounds sterling and include VAT.
Where merchandise is displayed with a higher price comparison ('was' price), the higher price stated has been on offer for a period not less than 28 consecutive days in the last 6 months in at least two AHF stores or AHF furniture departments.
Our website contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify the price of a product as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount when despatching the product. In this event, we will refund the difference between the lower price and the price paid by you to the card on which payment was taken from you as soon as possible and, in any event, within 30 days of despatch. If a product's correct price is higher than the price stated on our website, we will, at our own discretion, either:
• supply the product at the lower price;
• contact you for instructions before despatching the product;
• reject your order and notify you of such rejection.
We are not under any obligation to provide the product to you at the incorrect, lower price, even after we have sent you a despatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing. If we do reject your order we shall notify you of this by email and shall refund any payment taken from you, to the card on which payment was taken from you, as soon as possible and, in any event, within 30 days of our notification of rejection of your order.
Payment for all products must be made by a credit or debit card or PayPal. We accept payment from Visa, MasterCard, Maestro, Solo, American Express, or PayPal. We shall take payment from your card at the time we receive your order, once we have checked your card details and the availability of the product you have ordered. All products are sold subject to availability.
For purchases made through our website, delivery is to customers resident in mainland England, UK and is charged at a standard rate of £55 for orders over £500, and £29 for orders below £500. For deliveries outside this area please contact us prior to placing your order for availability and delivery rates. Delivery charges may vary in store.
If for any reason an agreed first delivery is unsuccessful through no fault of AHF or our delivery agents, a re-delivery charge will apply irrespective of any initial agreement, please see details below.
Following receipt of your order, our transport team will aim to contact you within 48 working hours to arrange a delivery date for orders that are in stock. If any of the products you have ordered are not in stock every attempt will be made to meet the estimated delivery time quoted at the time you placed your order, but we cannot be held responsible for any delay arising from the manufacturer's own delivery schedules, which may be subject to variation beyond our control.
Once we have received the products you have ordered into our warehouse or we have been notified by the relevant supplier that the products are ready for delivery, our transport team will contact you by telephone and/or email to arrange a delivery date. Your products will be despatched and delivered on our behalf to your delivery address by our AHF delivery team, however from time to time it may be necessary to deliver either direct from the manufacturer or via a third party delivery agency. Regardless the same level of service will be provided in every instance as outline on our delivery page.
On orders for multiple products, it may be necessary to send separate deliveries for different items on your order by two or more delivery service providers. This will be communicated and agreed with you via our transport team prior to despatch and no additional delivery charge will be incurred.
Deliveries take place between Monday and Friday. Please note we can only specify a day for delivery, and not a specific time. The delivery drivers will contact you approximately half an hour prior to your delivery. You will be contacted on the mobile or land line number you provide to us at the point for ordering the goods.
Delivery includes taking the products to a room of choice, provided that there is clear access. Other delivery courier services we choose to use may only offer delivery to your door which includes some flat-packed items and rugs only. Any damage to property or the products which you believe was caused during delivery must be advised to us in writing or by email within 3 (three) days of delivery. Claims outside that period will not be considered.
As standard we only process orders for, and deliver products to, customers resident in mainland UK excluding Scottish highlands. For deliveries outside this area please contact us prior to placing your order for availability and delivery rates.
Products ordered from our website will be delivered on the date agreed with you and set out in the confirmation of delivery date email. If we fail to agree a delivery date with you, the products will be delivered within 30 days of our confirmation of despatch email. We will make every effort to deliver products ordered through our website on the agreed delivery date, or within a reasonable time, however, delays due to unforeseen circumstances do arise. We shall be under no liability for any delay or failure to deliver the products on the agreed delivery date or within a reasonable time.
It is your responsibility to ensure that delivery can be made to the address that you specify. You should ensure that there is appropriate access to the delivery address, and such access must allow for a lorry to reach the delivery address. You should also review the measurements of the products you order to ensure that they can be delivered into the delivery address, and that there is adequate room for the product at the delivery address. It is important to check that any product can fit through doors and up any staircases. At the time of delivery, our delivery agents or suppliers will be entitled to decide, in its sole discretion, whether due to the weight of the product it is safe to deliver any products to a room which would require products to be carried up any staircase. You agree to give us advance warning of any particular features or problems with the delivery address or access to it which may affect delivery of the products you order. If you consider that there will be problems delivering the products ordered you should contact us.
You must arrange for an adult to be present at the delivery address on the delivery date to accept delivery of the products you order. By placing an order for products from our website, you are authorising us to accept the signature of the adult present at the delivery address. If delivery cannot be made because the access to the delivery address is unsuitable, due to the nature of the premises at the delivery address, because there is no adult present at the delivery address to accept delivery or for any other reason you agree to pay our additional storage and re-delivery fees.
If we have to re-deliver the products we shall contact you to arrange a new delivery date. When delivery is made you will need to sign an acknowledgement of delivery. If you do not sign this acknowledgement this will be deemed to be a refusal to accept a delivery and the products shall be returned to us.
Our delivery service also includes the unpacking of furniture and removal of packaging from your home, with the exception of flat-packed furniture. No other materials from the delivery address will be removed including old furniture. Our delivery drivers will also assemble upholstery and wooden tables, put divan bases together and attach headboards if applicable. The delivery team will be reluctant to unpack mattresses unless specifically asked to do so as the mattress fabric can become dirty very easily. Please note that in the case of furniture being delivered direct to you from our supplier, whilst most of our suppliers will unpack furniture, not all suppliers offer an assembly service.
You are responsible for checking the condition of the products delivered and must highlight any issues to the delivery team when the products are delivered and note them on the acknowledgement of delivery.
All products delivered should be unpacked where reasonable (e.g. excluding flat pack boxed items where boxes should be examined for any external damage that may affect the contents) so that you can check their condition before accepting delivery of the products. If you are unsure whether you are going to keep the product you should not unpack it as this may affect your right to return the product (see cancellation, returns and substitutions below).
If our delivery team or any of our suppliers or other delivery service contractors consider that delivery of any products ordered into the room of your choosing would be likely to cause damage to the products or property at the delivery address, they will inform you of such concern. You may advise the delivery team to continue with the delivery but neither they, nor we, will be liable for any damage caused to the products or property at the delivery address as a consequence of following your instructions. The delivery team shall not be required to carry any product up any staircase if, in its sole discretion, it decides the product is too heavy to be delivered safely to that designated room. The risk of loss or damage to products ordered through our website will pass to you once the products are unloaded from the delivery vehicle at the delivery address.
Ownership of the products ordered through our website will pass to you on delivery, provided that we have received full payment of all sums due in respect of those products, including any delivery or collection charges. Nothing in the above provisions of this section 'Delivery' affects your statutory rights.
Cancellation, returns and substitutions
You may cancel your order for all, or some, of the products ordered at any time before we send you confirmation of the date of delivery. To cancel an order please contact us. After the products are delivered to you we offer a 30 day money back guarantee. We understand that you will sometimes change your mind about a product that you have ordered. If you decide that you would like to return a product that you have bought from us we will give you a refund subject to the following conditions:
• We ask that products be returned to us unused, with their original packaging and in the condition you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
• You must keep a record of the products that you have purchased. We suggest that you keep the acknowledgement of delivery and any correspondence that we have sent to you as proof of purchase.
Cost for the return of non-faulty products is the responsibility of the customer. If you would like to return a non-faulty product you must contact us to arrange return. If you would like us to collect the products then this will be charged at our normal delivery charge as shown on the original order. In this case the original delivery charge will not be refunded to cover the cost of collection. Our transport team will arrange a date for our delivery team or our delivery/collection agents, to collect the products that you want to return. When our delivery team or our delivery/collection agent collects the products that you wish to return, they will issue you with a notification of collection of the products for your records. On return of the products from our delivery team or our delivery/collection agents or to any of our suppliers, we will check them to ensure that they are unused, and in their original packaging and in the condition you received them.
We shall refund the money paid for the products to the card on which payment was taken from you. We will process such payment as soon as possible and, in any event, within 30 days of the return date of the returned products. After the expiry of our 30 day money back guarantee you will only be able to return products to us if they are faulty, and in any event within 1 year of the date that they were delivered to you. If a product that you order is faulty please contact us. If a product is faulty our Customer Service team will arrange to have the product repaired free of charge. In order to do this we may arrange for such repairs to be carried out at the delivery address or, at our discretion, we will arrange for the product to be collected and be taken away for repair. It may be necessary for our representatives to visit the delivery address to decide whether the product is faulty and, if so, is capable of repair. If it is not possible to repair the product, or agree with you a reasonable part refund to keep the products in their current condition, we will arrange for a replacement product to be delivered to you, free of charge, and shall take away the faulty product. If it is not possible to repair or replace the faulty product we will refund the money paid for the product to the card on which payment was taken from you. We will process such payment as soon as possible and, in any event, within 30 days of the day we receive the faulty product back from you.
Occasionally, specifications of products from our manufacturers may change, in which case we shall try and deliver to you a product of similar or better quality at the same price. If you are unhappy with the replacement you may return it in accordance with our 30 day money back guarantee.
Should you move any product ordered from our website from the delivery address to another address, we will only collect that product from the new address if that address is located within mainland United Kingdom. We will not be liable for damage however caused when the products are moved or transported to another address. Should you move the product outside of mainland United Kingdom it is your responsibility to arrange for it to be transferred back to mainland United Kingdom if you want to return it to us.
Nothing in the above provisions of this section 'Cancellation, returns and substitutions' affects your statutory rights.
Alternative Dispute Resolution
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, AHF is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.
Interest Free Credit
4 years interest free credit is available on all items in store over £300 with no deposit required at point of purchase.
Representative example: 0% APR Representative, Cash price £449.99 NO deposit. 48 monthly payments of £9.38. Total Payable £449.99. Interest rate 0% (fixed).
Credit is provided by Barclay's Finance. The minimum order value of £300. Finance subject to status. Delivery charges are not included in the price displayed. Written quotations on request. This interest free credit offer is not available on clearance items, and may be invalid on some special offers where indicated. Ask staff for details, offer valid in store only.
We warrant to you that any product purchased from us through our website will be of satisfactory quality and reasonably fit for the purposes for which products of that kind are commonly supplied. If for any reason you think that a product you have ordered is not of satisfactory quality or reasonably fit for the purpose for which products of that kind are commonly supplied you should contact us. Our liability to you under these terms and conditions and for any losses that you suffer as a result of us providing a product to you, is strictly limited to the purchase price of the product you have purchased and any losses which are a foreseeable consequence of us breaching these terms and conditions.
A loss will be foreseeable if it could have been contemplated by you and us at the time your order is accepted by us. Other than expressly provided in these terms and conditions, any indemnities, warranties, terms and conditions whether express or implied are hereby excluded to the fullest extent permitted under applicable law. We shall not be liable for any indirect or consequential losses or damages arising out of or in connection with these terms and conditions including, but not limited to:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• any other indirect loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise.
Nothing in these terms and conditions shall limit in any way our liability: for death or personal injury caused by our negligence; under Section 2 (3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability for. Nothing in the above provisions of this section 'Our liability' affects your statutory rights.
We are required to send some information or communications to you in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights.
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any other rights or obligations arising under it, at any time during the term of the contract without your permission.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside of our reasonable control. Such an event would be deemed to be a "force majeure" event for the purposes of these terms and conditions, and shall include any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular, without limitation, the following: acts of god, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to workforce), restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport and impossibility of the use of public or private telecommunications networks. Our performance under any contract is deemed to be suspended for the period of time that such force majeure event continues, and we will have an extension of time for performance for the duration of that period.
Our failure to insist upon strict performance of any of your obligations, or our failure or delay to exercise any of our rights, powers or remedies under the contract or any of these terms and conditions, shall not constitute a waiver of any such right, power or remedy and shall not relieve you from compliance with your obligations. Any waiver by us of any default by you shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is stated to be a waiver and is communicated to you in writing. If any provision of these terms and conditions, or any provision of the contract, shall be found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law and shall remain in full force and effect.
These terms and conditions, and any document expressly referred to in them, represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking, or promise given by the other or implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions. We have the right to revise and amend these terms and conditions from time to time. Any such change to these terms and conditions will take effect when posted on our website and it is your responsibility to read these terms and conditions on each occasion that you use the website. By clicking on "I accept" you shall signify your acceptance to be bound by the latest terms and conditions. Any alteration to these terms and conditions shall not affect any orders already made, such orders being governed by the terms and conditions posted on our website at the time the order was made. The contract between us shall be governed by the laws of England and any dispute arising from, or related to, the contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Any notice given by you to us must be given to AHF Internet Limited and must be sent by post, to AHF Internet Limited, Burch House, Saville Road, Peterborough, PE3 7PR, or by email, to email@example.com. We may give notice to you at either the email or postal address that you provide to us when you place an order or by posting a notice on our website. Notice will be deemed to have been received and properly served immediately, if it is posted on our website, 24 hours after an email is sent or three days after the date of posting any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
Third party rights
The contract between you and us, created when we send you confirmation of despatch, and these terms and conditions are made for the benefit of you and us and our successors and permitted assigns only. They are not intended to benefit or create any right enforceable by any other person (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
Should you have any comments, queries or complaints in respect of these terms and conditions, or any aspect of our website, please contact us.