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Tue Mar 24 2020

Dear Customers,

As the uncertainty and impact of COVID-19 continues we are all faced with an unprecedented shift in our day-to-day lives. At AHF we are fully cooperating with the fast-moving Government guidance in order to keep our customers, colleagues and partners safe. These are stressful times for everyone, and rather than add to your concerns we wish to provide the best service we can during this difficult time. We hope the following FAQ’s will provide some assistance and comfort in knowing we are doing all we can to look after you, our customers, as well our people.

  • Are the stores still open?
  • Our retail stores will be temporarily closed from Monday 23rd March 2020 until further notice. This is the most responsible action and in line with Government guidance to help protect the country against the spread of the COVID-19 virus. We are keeping up to date with all Government advice and will be back up and running and able to help you as soon as we can.

  • Can I still order furniture online?
  • Yes. All products, and many more, that are on display in our stores are available for immediate purchase online. As a lot of people will be at home in the coming months’ we would like to help make this time as comfortable and enjoyable as possible, so we are now offering Massive Savings including 50% off and Buy Now, Pay Later.

    You can order online, or through our Sales phone line: 0800 254 0900 We also have a Live Chat service open from 9am-8pm where you can receive all the expert advice you need without having to make face to face contact.

  • What are AHF doing to help keyworkers?
  • To show our great appreciation for their heroic efforts, we are offering all keyworkers an extra 20% off when you shop online with presentation of a valid form of ID, or if you call our Order number: 0800 254 0900 We will also offer flexible delivery wherever possible.

  • If I order online now, will AHF still deliver my furniture?
  • Yes, but unfortunately, we cannot confirm a delivery date at this time. As a responsible business AHF are taking all necessary steps to join the nation’s fight against Covid-19 and adhere to government guidelines. We have already planned our return to work to ensure any orders taken now are delivered as a matter of priority.

    When deliveries recommence we will continue to safeguard our employees and customers and maintain our protective precautions in line with the latest government advice.

  • What precautions are your delivery and service manager teams making to help stop the spread of Coronovirus?
  • We are encouraging all employees to follow public health guidelines and take sensible precautions. This include practicing the recommended hand hygiene routines; stepping up the cleaning processes of our stores, and warehouses; minimising contact with surfaces; politely declining drinks, and avoiding shaking hands or making close contact with each other and our customers.

    Our delivery drivers are equipped with sanitising gel which they use before shift and in between each delivery, along with face masks, disposable gloves if required, and we have been declining deliveries to anyone who is self-isolating.

  • How can I check the status of my existing order?
  • Email or call 0800 254 0900 if you have any questions about an order you have placed online or instore.

  • Can I still receive a delivery if I am self-isolating?
  • Unfortunately, we cannot deliver or visit while you are self-isolating. I’m sure you understand this is simply not possible as the health and safety of our employees and customers is our top priority. However, we will stay in touch and arrange a time to deliver as soon as it’s safe to do so. We will look after your furniture until you are able to receive it safely.

  • What will happen to the furniture I have ordered if I have to delay my delivery now?
  • We will look after your furniture until you are able to receive it, or we are able to deliver it. We will contact you with a delivery date and have already made plans to ensure we can deliver your order as soon as possible after our return to work.
    There will be no hidden storage charges and no additional delivery costs. These are difficult times for everyone, and we accept that some things are simply outside of our control.

  • I have a problem with my furniture, is your Customer service team still working?
  • Unfortunately not. This was not an easy decision, but we must prioritise the health and wellbeing of all of our staff and commit to the government guidelines to stay at home. Rest assured; we will be immediately attending to any issues raised on our return to work.

  • When will AHF reopen again?
  • This is an unprecedented situation that is changing daily. We are constantly evaluating the situation and closely following government guidelines. Please check our website for the latest up-to-date information with regards our reopening.

    Like everyone else, we hope normality will resume as quickly as possible but until then we will do our best to serve you and your needs, whilst keeping you up to date of any changes. We thank you for your continued loyalty and support in these difficult times, and hope that you stay safe and look after yourself and your loved ones.

    Kind regards,

    The AHF Team