Delivery | Terms & Conditions | AHF Furniture UK
As standard we only process orders for, and deliver products to, customers resident in mainland England UK and is charged at a standard rate of £65 for orders over £500, and £35 for orders below £500. For deliveries outside this area please contact us prior to placing your order for availability and delivery rates. Delivery charges may vary in store.
You will find an approximate delivery time quoted on your order confirmation email. Unfortunately, it is not possible to give you an exact date until your furniture arrives at our distribution centre – we will then contact you to arrange a delivery date. To help ensure everything runs smoothly, please read the following information very carefully.
If marked for AHF Home Delivery and you live more than 35 miles away from an AHF furniture store, one to two weeks will need to be added to the quoted delivery time.
The Manufacturer’s estimated delivery timescale is quoted on your order confirmation email. Although we make every effort to deliver your new furniture as quickly as possible, timings may occasionally differ from those quoted. If we are made aware of any such changes we will advise you accordingly, however, we consider a delay of up to four weeks over the estimated date to be reasonable. Should we exceed this, we will happily refund £50.00 back to you from your original purchase price for any order valued at £499.00 or above.
Please do not dispose of your current furniture until we have contacted you to arrange a confirmed delivery date.
Deliveries take place Monday to Friday between 7am – 5pm and you are expected to accept your delivery on the first available date advised by AHF. However, in exceptional circumstances where you are unable to accept this date, you will then be offered an alternative within a 14 day period. Failure to accept this date will result in storage charges being applied to your account at £25 per week. All storage fees outstanding must be paid before any order is despatched for delivery.
Should your goods arrive prior to the manufacturers estimated timescale or your earliest acceptance date, whichever is the earliest, then we will store your furniture up to that date free of charge.
Your order will be delivered on the agreed date, if for any unforeseen reason you need to change this, 24hrs notice must be given. Failure to do so or if you are not at home on the delivery date, a re-delivery charge will be applied to your order.
As part of our delivery service we will place your new furniture in your chosen room and take away all the packaging for recycling, leaving you free to start enjoying your new purchase. All flat pack self assembly items will be left boxed/wrapped.
Health and Safety Legislation does not allow us to remove goods. If they require disposal please contact the British Heart Foundation or your local council who will make arrangements – most councils do not charge for this service.
When the delivery is complete, the delivery team will ask you to confirm if you are completely happy with your new furniture before they leave by signing their documentation.
It is the customer’s responsibility to ensure that there is adequate clear access and space to receive the delivery. Please can you make us aware of any possible special circumstances that could affect your delivery e.g. rural track, narrow road, one way system, above ground floor delivery (Townhouse/Flat), parking restrictions, enclosed porch, narrow hallway or a static home. Any additional costs for window or door removal, or if a specialist delivery is required, is solely the responsibility of the customer. We will attempt to deliver awkward or tight deliveries on request. However, a standard disclaimer must be signed by the customer in instances where potential damage to customer property or goods could occur.
Any unsuccessful delivery where the responsibility lies with the customer a further charge / charges may occur.
If you have ordered a fast delivery item and paid via finance then please note we cannot deliver your order until a minimum of 14 days after your finance application has been accepted.