Frequently Asked Questions


We have detailed below answers to questions we get asked a lot. If there is a question you have, that has not been answered please do not hesitate to contact us directly.

Please use our Store Locator to find your nearest store.


Our standard delivery charge £69 for National orders. Some items such as rugs are supplied by courier free of charge. Please visit our Contact Us page for more information.


All our furniture products have an estimated delivery time. Once we have received your order into our central warehouse, then a member of our distribution team will call you to arrange a convenient delivery date with you. Visit our delivery page for more information regarding this service.


Once your order is ready our distribution team will contact you to book a delivery date. If they are unable to reach you they may leave a voicemail or send you an email. To return a call you can contact our distribution team on 01733 336255.


For all online orders please check our money back guarantee: Money Back Guarantee. Items which are made to your specification cannot be returned. We have a no cancellations policy for orders placed in-store.


Removal of old furniture is not a service we can offer directly, however we do work alongside British Heart Foundation who may be able to arrange collection of unwanted furniture items free of charge in order to raise money for charity. Visit our British Heart Foundation page for more information. We do not recommend removing old furniture until your new furniture is booked for delivery.


Our price promise means that even if you’ve yet to take delivery of your furniture we’ll still aim to price match your order. Please read our Price Promise guarantee for full details.


If you have yet to take delivery of your furniture then any complaints will be dealt with by the Admin team. For furniture and carpet issues following delivery you would be dealt with by our Customer Care Team. Please visit our Contact Us page for more information.


Every piece of furniture purchased from AHF is covered by our 10 year peace of mind guarantee. Some branded items will have their own manufacturers’ warranties or guarantees which will be detailed on the product specification. We also offer additional accidental damage cover in-store for many sofas, beds, and wooden furniture. Please visit our Contact Us page for more information.


Shortly after delivery, you will receive policy documentation in the post from the insurer with details of your cover and how to make a claim. To make a claim please contact the insurer directly.


Please email your old and new details to online@ahf.co.uk and we will update your file.