Your Guarantees | Terms & Conditions | AHF Furniture


We offer a 10 year peace of mind policy on all furniture purchases made in store and online which starts from the date of delivery. The following terms and conditions apply:

  • The 10 year peace of mind cover only applies to orders placed on or after 26th December 2015

  • The cover period starts from the date of delivery

  • Many of our furniture manufacturers will offer their own guarantees or warranties on branded items. In this instance the manufacturer will be responsible for resolving any manufacturing defects in line with their own terms and conditions for the initial term. Following this period AHF will be responsible for any issues outlined in these terms and conditions up to a maximum of 10 years from the date of delivery. Separate terms and conditions apply for manufacturers’ guarantees or warranties will be provided upon delivery

  • Upon making a claim you, the customer, will be liable to a callout labour cost of £50 plus VAT after the first year unless a manufacturing guarantee is in place for longer than this period in which case separate manufacturers' terms and conditions will apply. Payment must be made before a technician visit can be booked

  • The cover does not include accidental or deliberate damage, normal wear and tear, misuse, neglect or abuse of furniture

  • Natural settlement is to be expected in all mattress products and is not classed as a manufacturing defect and therefore not covered

  • Dismantling and rebuilding furniture items is not recommended. Any stability issues which may arise as a result is not classed as a manufacturing defect and therefore not covered

  • The cover does not apply to items: not sold as new, on clearance or part of our outlet section online, for example ex-display items, where a 1 year manufacturing guarantee will apply

  • The cover applies to indoor furniture items only and excludes all accessories and flooring products.

  • The cover is only available to the individual named on the original order. If you sell or transfer the product to someone else then the guarantee period will end

  • The cover applies to mainland UK only

  • AHF reserves the right to make changes to these terms and conditions at any time. This does not affect your statutory rights

  • To find out what is covered under our 10 year peace of mind and information on how to make a claim: